Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at chycart.official@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at chycart.official@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at chycart.official@gmail.com.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at chycart.official@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at chycart.official@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at chycart.official@gmail.com.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at chycart.official@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at chycart.official@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at chycart.official@gmail.com.
CHYCART.IN – Returns & Refunds Policy
Effective Date: 01 August 2026
Welcome to CHYCART.IN. Customer satisfaction is our priority. This Returns & Refunds Policy explains the conditions under which products can be returned, replaced, exchanged, or refunded. A clear return policy helps build customer trust and sets expectations before purchase.
1. Return Window
Customers may request a return within:
✅ 7 Days of Delivery for eligible products.
The return request must be submitted through your CHYCART account or by contacting customer support.
2. Eligible Return Reasons
Returns are accepted if:
- Product received is damaged
- Product is defective
- Wrong item delivered
- Missing parts/accessories
- Product significantly differs from description
- Size mismatch (where applicable)
3. Conditions for Return
Returned products must:
- Be unused and unwashed
- Be in original packaging
- Include tags, manuals, accessories, and invoices
- Not show signs of misuse or damage by customer
CHYCART reserves the right to reject returns that do not meet these conditions. Clear eligibility criteria are a common best practice for ecommerce returns.
4. Non-Returnable Items
The following items are not eligible for return:
- Personal care products
- Beauty & hygiene products
- Innerwear and lingerie
- Food & beverages
- Customized or personalized products
- Gift cards
- Digital products
- Downloadable software
- Clearance or final-sale items
5. Replacement Policy
Replacement is available when:
- Product is damaged during transit
- Wrong product delivered
- Manufacturing defect found
Replacement requests must be submitted within 48 hours of delivery with photos or videos as proof.
6. Refund Policy
Once the returned item is received and inspected:
- Refunds are approved within 2–3 business days
- Amount is credited within 5–7 business days
- Refund is issued to the original payment method
For Cash on Delivery orders, refunds will be processed to:
- Bank Account
- UPI ID
Refund timelines can vary depending on payment providers and banking systems.
7. Shipping Charges
Seller Error
If CHYCART or the seller made an error:
✅ Return shipping is free
Examples:
- Wrong item sent
- Damaged item delivered
- Defective product
Customer Preference Return
If the customer simply changes their mind:
- Return shipping charges may apply
- Original shipping charges are non-refundable
8. Order Cancellation Policy
Orders may be cancelled:
✅ Before shipment
Once the order has been shipped, cancellation is not possible and customers must follow the return process.
Shopify supports separate cancellation and return rules for stores.
9. Return Abuse Prevention
CHYCART reserves the right to:
- Reject excessive return requests
- Suspend fraudulent accounts
- Refuse returns involving abuse of policy
10. Marketplace Seller Returns
CHYCART operates as a marketplace platform.
Some products may be sold by independent sellers.
In such cases:
- Seller-specific return conditions may apply
- These conditions will be displayed on the product page
- Seller policies cannot reduce statutory customer rights
11. Damaged Package Procedure
If the package appears damaged:
- Take photos before opening.
- Record an unboxing video.
- Report within 48 hours.
Failure to provide evidence may affect claim approval.
12. Refund Exceptions
Refunds will not be issued if:
- Product has been used
- Product is damaged by customer
- Original packaging is missing
- Return request is made after the return window expires
13. Contact Us
CHYCART Customer Support
Email: support@chycart.in
Website: https://chycart.in
Business Hours:
Monday – Saturday
10:00 AM – 7:00 PM IST
Quick Summary
| Policy | CHYCART Rule |
|---|---|
| Return Window | 7 Days |
| Replacement | 7 Days |
| Damaged Product Claim | 48 Hours |
| Refund Processing | 2–3 Business Days |
| Refund Credit | 5–7 Business Days |
| Order Cancellation | Before Shipment |
| Return Shipping (Seller Fault) | Free |
| COD Refund | Bank / UPI |