Privacy Policy-

Effective Date: 01/03/2026

Welcome to Chymart.in. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect your information when you visit or make a purchase from Chymart.in.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you use our website, we may collect the following types of information:

a. Personal Information

Full name
Mobile number
Email address
Shipping and billing address
Payment-related information (processed securely through payment gateways)
Account login details, if you create an account

b. Order Information

Products purchased
Order history
Delivery details
Refund and return information

c. Technical Information

IP address
Browser type and version
Device information
Operating system
Pages visited and time spent on the website
Referral source

d. Communication Information

Messages sent through contact forms, email, chat, or customer support channels.

2. How We Use Your Information

We use your information to:

Process and fulfil orders
Deliver products and services
Send order confirmations, invoices, and delivery updates
Provide customer support
Process refunds and returns
Improve our website, products, and services
Personalise your shopping experience
Send promotional offers, newsletters, or marketing communications (where permitted by law)
Prevent fraud, misuse, or unauthorised transactions
Comply with legal and regulatory obligations.

We do not sell your personal information to third parties.

3. Cookies and Similar Technologies

We use cookies and similar technologies to improve your browsing experience.

Cookies may be used to:

Remember items in your shopping cart
Save your preferences
Analyse website traffic and performance
Enable secure login sessions
Provide relevant advertisements.

You can manage or disable cookies through your browser settings. Disabling cookies may affect certain website features.

4. Third-Party Services

We may use trusted third-party service providers to operate our business, including:

Payment gateways
Shipping and logistics partners
Website hosting providers
Analytics providers (such as Google Analytics)
Email and marketing service providers
Customer support tools.

These third parties receive only the information necessary to perform their services and are expected to protect your information in accordance with applicable laws.

Please note that payment transactions are processed directly by secure payment gateways, and we do not store your complete card or banking details on our servers.

5. Data Security

We implement reasonable technical, administrative, and physical security measures to protect your personal information from:

Unauthorised access
Disclosure
Alteration
Loss
Misuse.

While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to:

Fulfil the purposes described in this Privacy Policy
Maintain business records
Resolve disputes
Enforce our agreements
Comply with legal obligations.

When information is no longer required, we will securely delete or anonymise it.

7. Your Rights

Subject to applicable Indian laws, you may have the right to:

Access the personal information we hold about you
Correct inaccurate or incomplete information
Request deletion of your information, subject to legal requirements
Withdraw consent for marketing communications
Object to certain processing activities
Request information about how your data is used.

To exercise these rights, please contact us using the details below.

8. Marketing Communications

If you subscribe to our promotional communications, we may send you updates about products, offers, and news. You may unsubscribe at any time by clicking the “unsubscribe” link in our emails or by contacting us directly.

9. Children’s Privacy

Our website is not intended for children under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided personal information, we will take steps to delete it.

10. International Transfers

If any of our service providers are located outside India, your information may be transferred and processed in other countries. We will take reasonable steps to ensure appropriate safeguards are in place for such transfers.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date. Continued use of the website after changes become effective constitutes acceptance of the updated policy.